Track quiz carts and abandoned carts

The Carts page follows what happens after a shopper takes your quiz: what they add to their cart, whether they start checkout and whether they buy. It's available on every plan.

What is tracked

While the AISalesQ app embed is on in your theme, it records cart activity on your storefront: adding and changing items, emptying the cart and starting checkout. When the shopper came through one of your quizzes, follow-up emails or campaigns, the cart is linked to that source. When a paid order comes in for that cart, the cart is marked as converted.

Open cart tracking

1. 1

   Go to Carts

   Click Carts in the app menu. The page is called Cart tracking.

   

2. 2

   Pick a date range

   Use the date menu at the top to limit everything on the page to a period. It shows All time by default.

3. 3

   Read the four cards

   Active carts are shoppers browsing now. Abandoned carts went idle without a purchase. Checkout started carts are in Shopify checkout but not paid yet. Converted carts became orders, with the revenue they brought in.

Cart statuses

Set when a cart counts as abandoned

1. 1

   Find the settings panel

   Under Abandoned cart tracking, the panel explains how long a cart can sit without activity before it counts as abandoned. The default is 60 minutes.

   

2. 2

   Change the window

   Enter a number between 15 and 10,080 (one week) in Window minutes. You can also change how many carts each table shows per page in Rows.

3. 3

   Apply

   Click Apply. The cards and tables recalculate with the new window.

See which quizzes bring in carts

The Source performance table groups carts by the quiz, automation or campaign they came from, with Carts, Conversions, Conv. rate and Revenue for each, plus a total row. Carts that couldn't be linked to a source are grouped under Unattributed. Use Search sources… to find one source.

Look at individual carts

1. 1

   Find a cart

   In the Individual cart table, type in Search carts… to find a cart by email, phone, name or source.

   

2. 2

   Choose columns

   Click Columns to show or hide Cart value, Status, Items, Session, Date, Source, Customer and Location. Your choice is remembered in this browser.

3. 3

   Open a cart

   Click View on a row to see the cart's value, status, session length, source, customer, location and every item in it.

   

4. 4

   Delete a cart record

   To remove a cart from the list, click the bin icon and confirm with Delete. This can't be undone.