Send emails from your own SMTP server

If you have your own mail server or email provider, you can send automation emails through it. They then come from your own address and don't count towards your plan's monthly emails.

Before you start

Get the SMTP details from your email provider: the host, port, username, password and the type of encryption it uses.

Connect your server

1. 1

   Open Settings

   In the app menu, click Settings. The SMTP settings are below the Email delivery card.

   

2. 2

   Fill in the connection

   Under Connection, enter Host, Port, Username and Password. In Sender email, enter the address shoppers should see as the sender. Choose the Encryption your provider uses: None, TLS or SSL.

3. 3

   Choose where the test goes

   Under Test connection, you can enter a Test recipient email for the test message.

4. 4

   Save

   Click Save changes at the top of the page.

5. 5

   Switch SMTP on

   Turn on the Active switch at the top. The status bar changes to SMTP active.

6. 6

   Send a test email

   Click Send test email and check that the message arrives.

   

7. 7

   Send through your server

   In Email delivery, select Your own SMTP server. You can select it once SMTP is active and a test email has gone through.

   

The Email delivery card then shows how many emails went through your server this month. These don't count against your plan.

If your server rejects an email

If your SMTP server rejects an email, AISalesQ delivers it with managed sending instead, so nothing is lost. Those emails count towards your plan's monthly emails. A warning with the date appears on Settings, and you get at most one notice email a day. Check your server details with your email provider.

Go back to managed sending

In Email delivery, select Managed sending (recommended). AISalesQ then delivers your emails again, and they count towards your plan's monthly emails.